Customer Care

Thanks to our qualified team of experts in Research and Development, Data Science and Machine Learning, Sales and Solution Support we are able to deliver solutions and services tailored to meet your needs and requirements.

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Solution Support
We understand how important is for you to find the technical solution that ticks off all of your requirements and needs. Our long years of experience in our industry have taught us that every customer is unique, and this is why we spend an individual attention to each and every one of you to help you define your needs and specify your desired technical solution.
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Installation & Commissioning
Our hard-working and motivated team of specialists is fully certified to install and commission your equipment in accordance with operational, security and safety requirements and standards. Our team strictly follows the technical procedures and makes sure that your equipment is tested, and fully operational in compliance with the appropriate documentation and contractual requirements
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Rental Services
We offer you a limited edition of rental Inspection and Detection equipment which is more economically viable compared to buying. You can borrow equipment to cover the necessary requirements and standards of your event security, or it simply serves to meet your short-term security needs in limited circumstances and settings.
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Training & Certification
We value the importance for your technical staff to be up-to-date with the security requirements while continuously keeping high operational standards. For constantly improving the expertise and qualifications of your team, we provide: a) product training for the safe and effective operation of the equipment; b) computer-based training programmes, pre-employment competency and certification tests (for more information, please visit CASRA).
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Initial Work Assistance
For the initial period of the equipment’s operation, we provide on-site assistance to make sure your operators are fully utilising your equipment in a safely manner. We are ready to customise the maintenance programs according to your needs and requirements, while also giving you the opportunity to explore the full functionality and performance of the equipment.
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Service Excellence
We employ competent, qualified and certified service specialists to guarantee the safe and reliable operation of your equipment. We also provide flexible service level agreements with hotline support. Our team is constantly updating and upgrading their qualifications and knowledge by frequently attending new courses and workshops.
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Lifecycle Management
Our life-cycle services are a key part of our full value proposition. We support you with maintenance, updates, upgrades, reconfiguration management, refurbishment and services throughout the entire life-cycle of the equipment, to ensure that your equipment continues to operate and perform at maximum capacity and satisfaction levels.

 

 

For more information, please contact us.